I wanted to share this with you because holistic wellness has always been deeply important to me. As a healthcare professional, I know that when I don’t have answers, it’s my responsibility to refer others to those who do—because the inability to provide accurate information can sometimes mean the difference between life and death. It also reflects my integrity as a practitioner.

For years, I experienced unexplained skin breakouts that would appear every few months. My doctor consistently diagnosed them as “hives” and treated them with steroid creams, but over time that answer felt insufficient. I live a very consistent lifestyle, so it didn’t make sense for these flare-ups to come and go without clear cause.

In March when I reached out to SENT’s Southside Wellness Clinic, I had been waiting on hold for nearly two hours to speak to my physician and had sent a message through their patient portal—one that, to this day, has not received a response. At SENT, I was put on the schedule immediately. The staff listened deeply, asked thoughtful questions, and listened again. They suspected an autoimmune issue but recommended and performed testing to confirm.

The answers I received validated those suspicions. Lab tests revealed sensitivities to several foods I had eaten most of my life—foods that were aggravating my immune system. After making dietary changes and following the recommendations from my appointment, my daily breakouts dropped dramatically.

As a Woman of Color, I know what it’s like to not be heard in medical settings. I also know how cost can make it tempting to avoid seeking care at all. But for the first time in nearly 20 years, I felt truly heard and respected. The staff at SENT didn’t assume they were the expert because of their knowledge—they became the expert through their understanding of how to interpret my results. They even referred me to additional specialists to ensure I got the answers I needed.

I’m deeply grateful for the care and compassion I received. SENT’s Wellness Clinic didn’t just help me find answers—they gave me hope and a path forward. I’m a fan for life.

What this means for our community

This story represents more than one person’s healing—it reflects a community beginning to trust again. At SENT, we recognize the historic gaps in healthcare access and the very real experiences of neighbors who have gone unheard for too long. Each person who walks through the doors of the Southside Wellness Clinic deserves dignity, compassion, and a care team that refuses to settle for easy answers.

We are proud to offer a place where people are listened to—where their stories shape the solutions and their health journeys are honored. By meeting these needs, we are not only helping individuals heal, but we are building a foundation of trust that transforms entire neighborhoods.

As Trisha Osier-Duvall, Community Health Advocate and Board Certified Holistic Health Practitioner, shared:

“I’m so happy you were able to get to the root cause of your affliction and find tailored solutions for your healing journey. I’m grateful you allowed me to walk with you during those first steps toward answers.

You’re right—as Black women, spaces where we feel seen, heard, and taken seriously are rare. It’s a blessing to be part of SENT and help create a safe place for our community.

I see you, I hear you, and I appreciate you. Thank you for trusting us with your care.”